Smartbox.ai Partners with Hunter Healthcare

Posted on 08/04/25

Smartbox.ai, the de-facto Subject Access Request solution in the Healthcare industry, has partnered with specialist advisory firm Hunter Healthcare.

The collaboration will enable more healthcare organisations—Hunter Healthcare’s core market—to reduce the cost and the clinician effort associated with the processing of employee SARs and medical records – thereby improving the patient experience.

As regulatory requirements such as the UK GDPR and the Data Protection Act become increasingly complex, healthcare organisations must implement robust measures to protect patient data while ensuring fast and efficient responses to Subject Access Requests (SARs), including the processing of medical records.

With SAR volumes rising by 60% annually, according to an EY Law study, healthcare providers will need to dedicate even more resources to SAR processing. The Smartbox.ai solution saves healthcare organisations up to 80% of the time and cost associated with responding to medical record requests and employee SAR requests.

“Responding to SARs can be a labour-intensive process that often requires frontline clinicians having to manually review and redact medical records to prevent the disclosure of sensitive data. Smartbox.ai reduces this burden enabling clinicians to focus on their main priority—patient care.  With clinicians having to spend less time on paperwork and freeing them up to spend more time with patients, this partnership will help healthcare providers reduce patient waiting times.” Explains Darren Spence, Smartbox.ai CRO.

“We are very excited to be partnering with Smartbox.ai to enable the provision of innovative solutions to healthcare organisations facing growing regulatory pressures and increasing volumes of SARs. This collaboration highlights our commitment to improving operational efficiency and data protection within the organisations we support. By streamlining the SAR process and reducing the administrative burden on clinicians, we enable healthcare providers to focus more on what matters most—delivering exceptional patient care” says Peter Dewbery, Relationship Manager, Hunter Healthcare.

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